In this role you will:

• Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions
• Ensures safety of staff and that they have the knowledge, and confidence to work safely by providing support, direction , being a role model for the desired safety behaviours
• Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently
• Coaches staff / team members in order to develop staff competencies, ensuring optimum performance.
• Conducts briefings (commencement of Turnaround) to ensure staff are aware of any particular information related to the aircraft they will handle.
• Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards
• Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently
• Supervises the loading process to ensure that the aircraft is loaded in line with the load sheet, Loading Instruction Report Form (LIRF) and any related documents for arrival, departure and turnaround flights.
• Coordinates and communicates regularly with Customer Service Team Leaders with regards to boarding status, any passenger offload and figures to ensure that the final load-planning information is updated and accurate
• Escalates any Ground Services Equipment (GSE) serviceability concerns to the manager on shift
• Coordinates with cockpit and cabin crew to obtain boarding clearance and fuel figures and ensures that this information is passed to the boarding team and load control.
• Liaises closely with Lead Equipment Operator to ensure loading activities continue uninterrupted during the periods he is coordinating with crew.
• Is responsible to handle freighter aircraft lower deck and below the wing activities independently with the support of a Lead Equipment operator.

Qualification

To be considered for this role, you should meet the below requirements: 

• High School with a Certificate ( 12 years of schooling) or Diploma
• Experience of 4-6 years of experience in in ground handling / aircraft handling or customer services
• UAE Driving Licence in order to gain ADP to operate equipment
• Good written and spoken English communication